Frequently Asked Questions
Everything you need to know about your Aquascutum Active experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-12 business days depending on your location and customs processing.
How do I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online Returns Portal to generate a prepaid shipping label.
How should I care for my Aquascutum Active performance wear?
To maintain the technical properties of our fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. Our Active line is designed for a tailored yet functional fit; if you are between sizes, we recommend sizing up for extra comfort.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.